Guests will surely remember that and this, in turn, will help generate more reviews.

These touchpoints include the pre-arrival, mid-stay/during the stay and check-out/post check out experiences where you can check on your guests to see how they are doing or is there anything they need at the moment which will allow you to make their stay even better. Nothing can beat the exquisite experience that you can provide to your guests during every touchpoint in the customer mapping journey. To help you achieve this goal, we have simplified things in this framework: So once you have registered your business and started responding to the reviews on, it is time to look for ways in which you can increase these reviews and improve the score. In a way, the implication is that one has to constantly persevere in order to keep the reviews flowing on this platform since increased reviews carry a lot of weight.

It is evident from the research that “travelers are more likely to trust property with 20 reviews than one with 2 reviews –” Thus along with the quality even the quantity of reviews matters! With over 29 million listings worldwide, this comes across as one of the most widely used OTA platforms for the guests to visit and book accommodation for themselves. Headquartered in the Netherlands, is a travel fare aggregator and metasearch engine for lodging reservations. It is true that 88% of the customers trust online reviews as much as a personal recommendation. Hence it is important for every business, a company or hotel, to think of the ways in which they can generate more quality reviews in order to convert visitors into customers. Reviews act as one of the highly significant sources of information by allowing the guests to read them and then make their decisions.

Booking reviews